Cookies & Global Blue

We use cookies to ensure that we give you the best experience on our website. By continuing to use the site, you agree to the use of cookies. You can find out more by following this link . By selecting any links on the page, you agree to our cookie policy.

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Global Blue

Cookie Policy

How Global Blue uses cookies.

Global Blue's websites, www.globalblue.com, www.globalblue.cn and www.globalblue.ru and https://members.globalblue.com/ (the “Website”), use cookies. Cookies are small text files which are stored on your computer or mobile device when you visit the Website and which can be used to store, collect and track your activities on the Website, which websites you come from or go to after coming to the Website.

Global Blue’s cookies have four different functions:

  1. Essential cookies, i.e. cookies necessary or essential for the administration, use or operation of the Website. These cookies for example allow us to identify our members and assure access to password protected pages of the Website.

  2. Performance cookies, i.e. cookies, such as Google Analytics, allow Global Blue to monitor how visitors use the Website, which websites visitors come from or go to after coming to the Website and Website performance. This information Global Blue uses as a tool to improve the functions of the Website, enhance user experience, to correct any issues arising and to develop our business and customer facing information.

  3. Functionality cookies, i.e. cookies that allow the Website to remember the choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features of the Website to you.

  4. Behavioural advertising cookies, i.e. cookies that allow Global Blue to advertise our products and services and provide you with interest based services on the Website and on websites of third parties. Some of these cookies are linked to services provided by third parties for recognizing that you have visited the Website. These cookies may also link to social networks such as Facebook or provide advertising agencies with information on your visit so that they can present you with advertisements for Global Blue products and services which may be of interest to you.

There are two types of cookies: (i) permanent cookies, which are stored on your computer for a fixed period of time and (ii) session cookies, which are only stored during the time you are accessing the Website. The session cookies disappear when you close the web browser.

Permanent cookies are used to store your personal settings as well as the choices you make on the Website. Global Blue uses permanent cookies to facilitate your website navigation, based on your previous visits to the Website.

Session cookies are used to keep members logged in to their accounts on the member portal of the Website and store data in member accounts, so that information entered by members will be saved until the next log in. Global Blue uses session cookies to enable your log in services to our member portal and to store information in connection with your member account.

If you do not want your personal settings to be saved by cookies, you can automatically block them, by using the safety settings menu in your web browser. You can also choose a setting option where you receive a question each time a website requests to store a cookie. Through your web browser you can erase cookies that have previously been stored on your computer. For more information, go to your web browser’s help or “how to” information site.

However, if you choose to block cookies, this may impair or reduce some of the functions on the website and Global Blue cannot ensure that you will have access to all services offered on the Website or parts of the Website may not function correctly.

If you have any questions in relation to Global Blue’s use of cookies, please contact Global Blue Tourist Service Centre, Address: PO Box 363, SK-81000 Bratislava, Slovakia, Phone: +421 232 111 111, or e-mail privacy@global-blue.com.

Last updated on 4 July 2014.

Your Terms & Conditions

  • Tax Free Shopping

    SCOPE

    These terms and conditions (T&Cs) are valid for your enrolment with the SHOP TAX FREE Card programme, run by the Swiss company Global Blue SA and its subsidiaries and affiliates ("Global Blue"). If you wish, Global Blue may provide you, as member of the SHOP TAX FREE Card programme, with marketing material, including marketing information and special offers from our affiliated retailers. Global Blue shall also provide you with the SHOP TAX FREE Card for you to use in retail stores in order for you to initiate transactions for refund of value added tax or similar ("VAT"). When using the SHOP TAX FREE Card, your personal data will automatically be printed or otherwise made available on the necessary documents, provided that the retailer at which you are making a purchase is connected to this automated service. You can separately sign up to the possibility of receiving your refund amount directly onto your credit card. You will also be able to use other services from time to time made available to members of the SHOP TAX FREE Card programme. Refund transactions are always subject to terms and conditions as well as legislation applicable at the place of the purchase qualifying for a refund. You will be informed separately of such conditions when initiating a refund transaction.



    VALIDITY, TERMINATION AND APPLICABLE LAW

    In order to qualify for these T&Cs, you have to provide your full and correct personal data. You agree to inform Global Blue in case of any change of such data. Correct personal data is necessary for the provision by Global Blue of the automated services hereunder. By enrolling in the SHOP TAX FREE Card programme you confirm that you are 18 years old or above. The current version of the T&Cs is always available at www.globalblue.com, for reference. Global Blue has the right to amend the T&Cs at any time. Should you disagree with any amendments, you have the right to immediately terminate your membership by informing Global Blue to such effect. These T&Cs are subject to Swiss law.

Global Blue Privacy Policy


What information will we use?


By joining, interacting or tax-free shopping with Global Blue, we will collect and use information about you. This information includes your personal details, information about the use of your SHOP TAX FREE Card, shopping and travel purchases and other information that you give us.


How will your information be used?


We will use your information to process your tax refunds and administer your participation in the Global Blue Tax Free Shopping network.

We will also analyse your information to see how you use Global Blue's services, to understand your shopping and travel behaviour and to send you information and offers for the products or services, which are most likely to interest you.

By providing your e-mail address to us, you agree to receive these communications in order to enjoy the benefits of Global Blue's services.


Who will we share your information with?


We will share your information within the Global Blue group of companies and with our shopping, hotel, travel and payment partners globally – further details are provided in the Tax Free Shopping FAQs section of www.globalblue.com.

We will also share your information with relevant tax authorities, customs officials, refund offices and your bank and / or credit card companies as necessary to process your tax refunds.


Your rights


You have a right to access personal data held about you. To obtain a copy of the information we hold about you, please write to us at the address below.


We are the Global Blue Group. Our head office is Global Blue S.A, based in Switzerland. You can contact us at privacy@globalblue.com or Global Blue, P.O Box 363, 81000 Bratislava, Slovakia